Contents
- 1. Introduction
- 2. Data We Collect
- 3. How We Use Your Data
- 4. Legal Basis for Processing
- 5. Data Sharing
- 6. Data Security
- 7. Data Retention
- 8. Your Rights (Philippines)
- 9. Cookies & Tracking
- 10. Marketing Communications
- 11. Children's Privacy
- 12. Cross-Border Transfers
- 13. Policy Updates
- 14. Contact & Complaints
1 Introduction
AceJili operates the online gaming platform accessible at acejili.best (the "Platform"). This Privacy Policy explains how AceJili collects, uses, stores, and shares the personal information of players and visitors who interact with the Platform.
AceJili is committed to handling your personal data responsibly and in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. We treat your privacy as a genuine obligation, not an afterthought, and we have designed our data practices to be as transparent as possible.
By registering an account or continuing to use the AceJili Platform, you confirm that you have read and understood this Privacy Policy. If you have questions about anything in this document, please contact us at support@acejili.best before proceeding.
We have written this policy to be as clear and readable as possible for Filipino players. Where legal terms are necessary, we explain what they actually mean in practice.
2 Data We Collect
AceJili collects personal information from you in a few different ways — directly when you register and use the Platform, automatically through your device and browser, and in some cases from third-party identity verification providers during the KYC process.
- Registration data: Full name, date of birth, email address, mobile number, and home address
- Identity documents: Government-issued ID (e.g. Philippine passport, UMID, SSS ID, driver's licence, PhilSys ID), selfie/liveness check images submitted during verification
- Financial information: GCash or Maya account details, bank account numbers, and transaction history associated with your AceJili account
- Support communications: Messages, emails, and live chat transcripts exchanged with the AceJili support team
- Device and technical data: IP address, device type, operating system, browser type and version, screen resolution
- Usage data: Pages visited, games played, session duration, bet history, login timestamps, and feature interactions within the Platform
- Location data: General geographic location derived from your IP address — AceJili does not collect precise GPS location data without your explicit consent
- Cookie data: Information collected through cookies and similar tracking technologies, as detailed in Section 9 of this policy
AceJili may receive supplementary identity verification data from licensed third-party KYC service providers during the account verification process. This data is used solely for identity confirmation and fraud prevention purposes.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity | Name, DOB, government ID, selfie | Registration & KYC form |
| Contact | Email, mobile number, address | Registration form |
| Financial | GCash/Maya number, bank details, transaction records | Payment submission |
| Technical | IP address, device type, browser | Automatic (login & usage) |
| Gaming Activity | Bet history, game sessions, wins/losses | Automatic (platform activity) |
| Communications | Support chat, email exchanges | Direct contact with AceJili |
3 How We Use Your Data
AceJili only uses your personal data for legitimate, clearly defined purposes. We do not collect data speculatively — every data point collected has a specific reason behind it.
- Account management: Creating and maintaining your AceJili player account, processing logins, and managing your profile settings
- Identity verification: Completing the KYC process required under anti-money laundering regulations and confirming that you meet the 21+ age requirement
- Payment processing: Handling deposits and withdrawals to and from your GCash, Maya, or bank account securely and accurately
- Fraud prevention: Detecting and investigating suspicious account activity, duplicate registrations, and potential misuse of the Platform
- Regulatory compliance: Meeting obligations under Philippine gaming and financial regulations, including reporting to relevant authorities where legally required
- Customer support: Responding to and resolving queries, complaints, and account issues
- Platform improvement: Understanding how Filipino players use AceJili in aggregate to improve game selection, performance, and user experience
AceJili does not sell your personal data to third parties for their marketing or commercial purposes. Your information stays within the AceJili ecosystem and its strictly necessary service partners.
4 Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, AceJili processes your personal data on the following legal grounds:
- Contractual necessity: Processing required to fulfil the agreement between you and AceJili — account creation, payments, withdrawals, and game access all fall under this basis.
- Legal obligation: AceJili is required by Philippine law to collect and retain certain data for anti-money laundering compliance, regulatory reporting, and tax purposes. This processing is not optional.
- Legitimate interests: AceJili has a legitimate interest in detecting fraud, securing the Platform, and improving the player experience. This processing is conducted in a way that is proportionate and does not override your privacy rights.
- Consent: For marketing communications and non-essential cookies, AceJili relies on your explicit consent. You may withdraw this consent at any time without it affecting your ability to use the Platform.
5 Data Sharing
AceJili shares personal data only where necessary and with recipients that are bound by appropriate data protection obligations. The categories of recipients are:
GCash, Maya, GrabPay, Coins.ph, bank partners, and card networks receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and financial regulatory obligations.
Licensed third-party KYC services receive identity document images and verification data during the account verification process. These providers are contractually prohibited from using your data for any purpose other than the verification service they provide to AceJili.
Licensed game developers and providers whose games appear on the AceJili Platform receive necessary session data (such as a player session token and wager amounts) to deliver the game experience. They do not receive your full personal profile.
Philippine regulatory authorities with jurisdiction over online gaming and financial compliance may require AceJili to report certain data. AceJili complies with all lawful requests from authorised government bodies. We will notify you of any such disclosure where legally permitted to do so.
Cloud hosting, cybersecurity, and platform maintenance providers may have access to platform data as part of their service agreements. All such partners are bound by data processing agreements that restrict them to using data only for the purpose of providing their service to AceJili.
AceJili does not share your personal data with advertisers, data brokers, or marketing companies. Your contact details are not sold or rented to any external party.
6 Data Security
AceJili uses a layered approach to data security. The measures in place include:
- Encryption in transit: All communication between your browser or app and the AceJili Platform uses TLS (Transport Layer Security) encryption.
- Encryption at rest: Sensitive data fields including identity documents and financial information are encrypted in storage.
- Access controls: Internal access to player personal data is restricted on a need-to-know basis. Only authorised AceJili personnel involved in account management, compliance, or support can access personal data.
- Two-factor authentication: AceJili supports and encourages 2FA for player accounts. Internal systems require multi-factor authentication for all staff.
- Regular security reviews: AceJili conducts periodic internal security assessments and engages external security professionals to review platform infrastructure.
- Incident response: AceJili maintains a data breach response procedure. In the event of a confirmed breach affecting your personal data, AceJili will notify you and the National Privacy Commission (NPC) within the timeframes required by Philippine law.
While AceJili takes data security seriously, no online platform can guarantee complete protection against all threats. You also have a responsibility to keep your account credentials secure and to notify AceJili immediately if you suspect unauthorised access to your account.
7 Data Retention
AceJili retains personal data only for as long as it is needed for the purposes for which it was collected, or as required by applicable Philippine law. General retention periods are as follows:
- Active account data: Retained for the full duration of your active account relationship with AceJili
- Transaction and financial records: Retained for a minimum of five (5) years after the date of the transaction, in line with Philippine anti-money laundering record-keeping requirements
- Identity verification documents: Retained for the duration of your account and for five (5) years after account closure, as required by law
- Support communications: Retained for up to three (3) years for quality assurance and dispute resolution purposes
- Inactive account data: If your account has been inactive for more than five (5) years with no balance, AceJili may delete your account data subject to any outstanding legal retention obligations
After applicable retention periods expire, personal data is securely deleted or anonymised so it can no longer be linked back to you.
8 Your Rights Under Philippine Law
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to the personal data AceJili holds about you. You can exercise any of these rights by contacting AceJili support at support@acejili.best.
9 Cookies & Tracking Technologies
AceJili uses cookies and similar technologies to operate the Platform, remember your preferences, and understand how the Platform is used. The three categories of cookies AceJili uses are:
| Category | Purpose | Can be Disabled? |
|---|---|---|
| Essential | Login sessions, security tokens, language preferences, load balancing | No — required for the Platform to function |
| Functional | Remembering game volume settings, preferred deposit method, last visited page | Yes — via browser or account settings |
| Analytics | Aggregate usage data to understand which features Filipino players use most | Yes — via browser or account settings |
AceJili does not use advertising or tracking cookies that serve ads across other websites. Analytics data is collected in aggregate and is not linked to personally identifiable information for reporting purposes. You can manage cookie preferences through your browser's built-in settings or through the cookie preference panel available in your AceJili account settings.
10 Marketing Communications
AceJili may send you promotional communications about bonuses, new games, tournaments, and special offers available on the Platform. These communications are sent only with your consent and only to players with active AceJili accounts.
You can opt out of marketing communications at any time by:
- Using the unsubscribe link in any AceJili marketing email
- Updating your communication preferences in your AceJili account settings
- Contacting AceJili support and requesting removal from marketing lists
Opting out of marketing communications does not affect important service communications — AceJili will still contact you about account security, verification requirements, policy updates, and transaction confirmations, as these are necessary for account management rather than marketing.
If you have enabled SMS or push notifications from AceJili, you can disable these at any time from your device notification settings or from within your AceJili account preferences panel.
11 Children's Privacy
AceJili is an online gaming platform strictly for adults. The minimum age to register and play at AceJili is 21 years old in compliance with Philippine regulations. AceJili does not knowingly collect personal data from anyone under the age of 21.
If AceJili becomes aware that an account has been registered by a person under 21, the account will be immediately closed and any personal data associated with it will be deleted or retained only to the extent required by law. If you believe a minor has registered an account at AceJili, please contact us at support@acejili.best immediately.
12 Cross-Border Data Transfers
Some of AceJili's service partners — including cloud hosting providers and certain game developers — may be based outside the Philippines. Where personal data is transferred to a country outside the Philippines, AceJili ensures that appropriate safeguards are in place, including:
- Data processing agreements that bind the recipient to standards consistent with the Philippine Data Privacy Act
- Transfers to jurisdictions assessed to provide an adequate level of data protection
- Technical measures such as encryption to protect data in transit internationally
AceJili does not transfer your data to any recipient outside its established service provider network, and never transfers data internationally for commercial sale or data brokerage purposes.
13 Policy Updates
AceJili may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or the services we offer. When material changes are made, AceJili will:
- Update the "Last Updated" date at the top of this page
- Display a notice on the AceJili Platform highlighting the changes
- Send a notification to registered players by email where the changes significantly affect how their data is used
Your continued use of the AceJili Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the changes, you may close your account and request deletion of your data (subject to legal retention requirements).
14 Contact & Complaints
If you have questions, concerns, or requests related to how AceJili handles your personal data, please contact our Data Privacy team:
- Email: support@acejili.best
- Subject line: Please include "Data Privacy Request" in the subject line for faster routing
- Response time: AceJili aims to acknowledge all privacy-related requests within two (2) business days and to fully resolve them within fifteen (15) business days
If you are not satisfied with AceJili's response to a privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the regulatory authority responsible for enforcing the Philippine Data Privacy Act of 2012. Information about how to contact the NPC is available on the official NPC website.
For account access, data correction, deletion, or opt-out requests, please email support@acejili.best with your registered email address, the nature of your request, and any supporting information. We will verify your identity before acting on any request that affects your personal data.